Exact Medical Manufacturing Inc. “A Problem-Solving Manufacturer”
At Exact from ownership down, we follow the approach of truly partnering with our customers. Our customers’ successes are our successes. We grow our business as our customers grow their business. The partnership approach is rooted in the practice of need based selling & positioning ourselves as a problem-solving manufacturer to our customers.
We strive to help develop solutions to specific challenges or needs within the medical field potentially through innovative product development, process improvements or tailored manufacturing solutions. Problem-solving within the medical manufacturing sector, our approaches involve several key elements.
1. Understanding Our Customer’s Needs: No solution can be provided without understanding the problem or need first. “If you want to sell what your customer buys, you must see your customer, through your customer’s eyes.” Fixing inventory gaps or product outages, quality issues, product enhancements post initial market feedback, packaging adjustments, marketing needs for private labeling & need for cost improvement are just some examples of problems businesses can face.
Acknowledging & understanding a customer problem is only the first ingredient. The challenge is coming up with potential solutions or options to solve the problem.
Let’s dig deeper into an example of working a problem-solving solution for a customer facing an inventory gap. It could be as simple as coordinating a full or partial air shipment to save time vs ocean container shipping. However, that may only be a short-term fix. Understanding customer volume forecasts & working on implementing blanket PO’s in combination with coordinating to keep a select safety stock of product at our warehouse for unforeseen customer volume spikes & needs can be a long-term solution.
The foundation to working towards a viable solution starts with the EMM partnership approach with our customers. A partnership customer relationship vs just a transaction customer relationship helps keep open lines of communication between manufacturer & customer & fosters an environment for problem solving. Understanding & processing our customers’ product volume forecast needs helps us as a manufacturer better fortify our raw material supply chain. Setting up a blanket PO process can save time on raw material allocation because you can source the full raw material componentry for the entire blanket PO up front. It also helps us in streamlining the production process with scheduling & designating proper # of workers needed for each manufacturing block & lines which long-term can save time & long-term prevent inventory gaps.
2. Innovative Product Development: At EMM we work with many different capital equipment manufacturers & distributors on custom surgical equipment drape projects. These customers are looking for us to help develop & customize a specific drape.
Our team works to understand the equipment’s application, the intended use, the where, when & how the equipment is used. Understanding that information allows our team to use their intimate product knowledge to implement the best performing raw materials & manufacturing processes to create viable draping solutions.
3. Customization & Flexibility: Given our problem-solving focus, EMM emphasizes customization & flexibility in our manufacturing processes. It’s important to understand that the majority of the manufacturing equipment that is implemented at our manufacturing facilities to produce thousands of different product skews are custom designed by our innovative engineering team.
There is no industry standard equipment you can purchase off a shelf. It takes an intelligent team that are committed to excellence in achieving problem solving solutions to not only dream up but successfully execute to plan the creation of our manufacturing equipment. This type of thinking & implementation differentiates EMM vs our competition. The creation of our custom manufacturing equipment results in improved manufacturing efficiency & allows us to pass on cost savings to our customers.
4. Quality & Compliance: In the medical industry adherence to quality standards & regulatory compliance is critical. Exact Medical Manufacturing places a strong emphasis on maintaining high quality in our products & ensuring they meet all necessary regulatory requirements.
5. Collaboration & Feedback: EMM maintains close collaborations with our customers throughout the development & manufacturing process. Again, this circles back to the partnership approach we take with our customers. Open back & forth communication is key. Whether it’s for a core existing industry standard product skew or a new developmental or custom capital equipment drape, we want to create a strong customer environment where our customers can communicate the feedback, they are receiving from their end users in the market.
Is there an opportunity to improve product performance on a design revision, update or change? It could be a newly developed product just getting sent to market for the first time. Even after a customer has received tested & approved prototype samples, or private labeling proofs, we understand our customers need time to collect their own initial market feedback. Once post market feedback is collected, we collaborate & can make all necessary adjustments or updates needed.
In summary, Exact Medical Manufacturing Inc. remains steadfast in its commitment to being a problem-solving partner in the medical manufacturing sector. By deeply understanding our customers’ needs & challenges, we cultivate innovative solutions through customized product development, flexible manufacturing processes, & stringent quality standards. Our collaborative approach ensures that we not only meet but exceed expectations, fostering long-term relationships built on trust & mutual success. As we continue to evolve & innovate, we are dedicated to supporting our customers’ growth & delivering impactful solutions that advance healthcare worldwide.