Covering All the Bases: Integrating Three Companies into One
By: Samantha Riso
As many of you know, Exact Medical Manufacturing has three locations, in the United States, China, and Europe. As we continue to grow and expand, we need to ensure that we are covering all our bases and focusing on continuous improvement and success, and having all locations work as one unified team. This will include but is not limited to reviewing multiple different aspects of the company; such as the operations itself, the culture, customer satisfaction, but also including EMM’s employees. This is such a complex endeavor which involves so many details and a strategic approach, as I realize each company brings unique values, culture, and operational processes that need to be harmonized. The goal is not only to streamline operations but also to create a singular, cohesive entity that maximizes efficiency, innovation, and growth.
Firstly, starting with assessing and understanding the workflow each of the three businesses has to offer. Not only in their day-to-day systems, procedures and marketing approaches, I need to try and identify the strengths and weaknesses of each so that they can become aligned, and the gaps can be closed. Learning the operations and streamlining processes across all departments and locations is our primary goal. We have taken significant steps to standardize procedures to reduce redundancies and improve efficiency. No matter what department you work in all systems need to be aligned so that the operations enhance our competitive advantage as a company. By covering all the bases in our procedures, we are striving to provide employees with the tools they need to be successful and help the overall workflow run smoother.
Secondly, the importance of unifying a company’s culture is also a very important aspect. As a family-owned business with a global presence, we are committed to maintaining our core values while embracing the diversity that each region and team brings to the table. Our recent collaboration initiatives, and streamlining procedures are helping to bridge the gap between locations, allowing us to work together more effectively as one cohesive team.
Furthermore, one thing to remember is that our customers are the driving force of everything we do. Again, by covering all the bases in customer service we are determined to provide consistent service not only in regard to quality but also in communication through every step in the process. Our goal is to not only meet our customers expectations but also go above and beyond and exceed them. We are dedicated to understanding and providing solutions and exceptional products to every customer’s unique product and need.
Another aspect and one of our main focuses during the integration is ensuring the success of the company and realizing it is not only about its systems but about its people. While integration requires strategic and operational shifts, it’s the employees who would ultimately carry the company forward. My goal isn’t just to create a seamless operational structure but also to ensure that our employees feel valued, supported, and equipped to perform at their best. Whether it’s new training methods, improved communication tools, integrating a new ERP system, or resource allocation we are working toward workplace happiness, by bringing together distinct cultures, workflows, and leadership as we all work toward the same company vision.
The benefits of bringing the companies together is the ability to create cross-functional teams that could share expertise. By breaking down these silos, we allow for better collaboration between departments, which improve innovation and problem-solving capabilities. As we continue to expand, we’ll keep covering all the bases by investing in our people, our processes, and our customers. We are committed to excellence and collaboration to become more successful, and by ensuring that no detail is overlooked as we are building a foundation for long-term growth and sustainability.
Biography of Samantha Riso
Samantha Riso, Director of Operations, has been with the Exact Medical team since 2010. She is a goal driven employee that strives to put forth great effort to make the customers happy. She is very well rounded in the company and takes on many different roles.
Samantha graduated with a Bachelor’s Degree in Management Information Systems. She loves to spend time with her dog, friends and family as well as a love for travel.